AUSTRALIAN ORDERS

REGISTERED DOMESTIC SHIPPING 

EXPRESS DOMESTIC SHIPPING

If you have opted for Express shipping this means you have guaranteed next business day delivery (for locations within the Express post network and if you are a Gold Coast local). For Australian orders, you will receive an email letting you know that your order has been shipped (please allow 1-3 business days for processing) along with a tracking number. You will be able to track your item via the link in your shipping confirmation.

On weekends and public holidays orders will be processed the next business day. Please note all orders to WA will be sent express only. 

Express post next day guarantee is temporarily suspended due to Covid-19. Express post will continue to be prioritised but they may not be next day delivery.

ALL ORDERS

Due to COVID 19, please note all orders shipped will automatically be left in a safe place at the address provided, due to social distancing requirements.

All carriers have had to implement safety measures and are currently practising automatic ATL Delivery (authority to leave). This means, the driver will automatically leave the package in a safe place and will only require signature if the place is not a safe drop.

For any missing parcels it's the customers responsibility to follow up with Australia Post. Australia Post takes photo evidence of their delivery of parcels, therefore Nine Lives Bazaar is not responsible for missing items. 

MISSING ORDERS

If you have not received your garment within 10 business days (2 weeks), please check your tracking online before contacting us at orders@ninelivesbazaar.com.au with your order number. 

As it is the customers responsibility to confirm all correct address details at the time of purchase, if your tracking says 'Delivered' or 'attempted delivery', it will be up to the customer to investigate with the relevant postal service further. For international customers, this will be the postal service within your own country. 

If the tracking is inconclusive and has 'pending' tracking, please contact us and we will investigate further. 

For these missing parcels, once 30 days have passed and you have still not received your order, we will then attempt to re-fulfill your order. If the items are not in stock we will endeavour to reach a solution, but only after the 30 days have passed.

PICK UP IN STORE 

This is a service that we offer for customers that can visit our flagship store in Coolangatta to pick up their order. This option is free of charge and can be selected as a shipping method at the checkout. After one week if your order has not been collected, we will email you a reminder to pick up. 

INTERNATIONAL ORDERS

REGISTERED INTERNATIONAL POST

INTERNATIONAL POST UPDATE DUE TO COVID - 19: We are still shipping worldwide, however please note that we have been notified by Australia Post that to expect delays for international shipping. We have noted delays of delivery date to be up to 5 weeks after the estimated delivery time provided. Please refer to their website for further details specific to your country: 

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Usually delivery of registered international post can take 6-14 business days. You will receive an email letting you know that your order has been shipped (please allow 1-2 days for processing) along with an Australian Post tracking number. You will be able to track your item on the Australia Post website.  

Please note that a signature is required on delivery – so if you’re not home during business hours your order may end up at your local post office. To avoid missing the delivery, we recommend having your order sent to an address where someone will be available during business hours. 

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Nine Lives Bazaar is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

SHIPPING COSTS

AUSTRALIAN ORDERS

 
For Australian orders over $200 in value, we offer FREE registered shipping. 

INTERNATIONAL ORDERS