At Nine Lives Bazaar we endeavour for you to be completely satisfied with your online purchase. If you are unhappy with your purchase, we will accept returns of unworn garments within 14 days (Australia) and 30 days (international) upon receipt of the garment.
To be eligible for a return or exchange, garments must be unworn in the same condition that they were received, with original tags attached. If more than the above specified days have passed, then we are unable to offer you a refund or exchange. Sale items are unable to be returned.
To complete your return please mail your garment/s to us and include a note specifying your order number (NLO-1XX), request for a refund/exchange and reason why.
The return address is:
Nine Lives Bazaar
att Rose Sadleir
8 Acacia Street
Tweed Heads South
NSW Australia 2486
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so we recommend customers use registered or trackable post.
Please allow 10 business days from receipt of your garment for us to issue a credit to your credit card or original method of payment.
Nine Lives Bazaar reserves the right to deny a refund or exchange of the garment returned if it does not meet the requirements of our Return Policy.
We are happy to exchange items if the sizing is incorrect or for change of mind within 14 days of receipt of the item. We cannot guarantee that at the time of receipt of your exchanged garment that your correct size will be in stock. Please note if we do not have your size in stock, we can offer a refund on the garment.
If you need to change your garment, please send the item back to the above address. Please ensure you include a note with the details of the item you would like to exchange for, including style name, colour and size. We will also need your order number.
We understand that everybody is different and that sizing varies from person to person. Therefore, when a size or style doesn't quite fit right, we are happy to cover the return postage back to you at our expense.
At Nine Lives we pride ourselves on quality manufacturing, in the rare event that you have received a faulty item please email us at email@example.com to arrange a Prepaid Return Postage envelope. We will replace if stock is available or offer a refund to you upon return of the garment.
If you have received items that are not what you ordered, please email us at firstname.lastname@example.org to arrange a Prepaid Return Postage envelope.
We will replace if stock is available or offer a refund to you upon return of the garment.
Unfortunately sale items are final sale and cannot be refunded or exchanged.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total.